In the Admin app, you can create custom disclaimers for your customers. By adding a disclaimer, the participant will be asked to accept the terms before activating a live video call or a workflow. This feature helps to inform users of any important guidelines.
Activating your disclaimer message:
From the MirrorMe Admin app, navigate to your Account Settings and scroll to the Project Privacy section. Click on the drop-down menu and select Yes to enable the disclaimer message.
Editing your disclaimer message
In the Disclaimer Message text box, a default message (We recommend you use Wi-Fi to avoid data charges from your carrier.) appears. To edit, highlight the text and start writing your custom message.
Make sure to save your changes.
Once your disclaimer message is set, anytime you create a new project, your custom disclaimer message will automatically drop into your project. You can edit the disclaimer message within an individual project as needed.
Sample disclaimer message:
To best assist you with your product I would like to troubleshoot with you on a live video call that will be recorded for quality insurance purposes. If you agree, I will send a text message to your mobile device. Please click the link to navigate to our solution and click the connect button to activate the call. Stay on the main call to make sure you are not disconnected when joining the live video call.
Tip: You can click and drag the lower-right corner of the text box
to expand the field for more space to write your message.
...and that's it! You've successfully added a custom disclaimer message for your customers.
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