Tips for Collecting Quality Content – MirrorMe

You don't need a masterclass to capture quality content. To get your customer started, provide at least three photo and video-taking tips.

You can provide these tips on first contact or in the photo or video task description of a workflow. The quality of content submissions relies on good instructional direction.

With these tips, your customer is sure to take photos and videos that will help you process their claim faster!

Photo Tips

1. Stand at a fair distance from the product to capture a wide view. To capture a closer view, make sure the product is in focus before taking the photo.

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2. Avoid glares from the sun and shadows from nearby objects that can distort the image.

3. For low light conditions, make sure the camera is in focus and only use flash when natural light is not sufficient.

Video Tips

1. Make sure the mobile device's camera is steady. If a selfie stick is available, use it to help stabilize a walkthrough of a room.

2. MirrorMe does not have a zoom feature, so it's important to move the camera's lens closer to the product to get sharper details. This applies to photo taking too.

Note: If the product is beyond reach, we suggest you zoom into the item on your native 
camera app and upload the photo/video as an attachment.

3. For MirrorMe desktop users during live video calls: If you take a live snapshot while the mobile camera is moving around, the image can come out blurred. Make sure the camera is steady and locked from any motion before taking the live snapshot.

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